+84-8-3500 7222

ImageContact us ImageFrequently Asked Questions
  • 1 Change your dates, cancel or check your booking status.
  • 2 Add a special request or change your details.
  • 3 Request copy of hotel voucher / invoice.

It's easy and completed in a matter of minutes in My Bookings

Category
What is Hotel Rating Review?

We also encourage you to send us a note/review upon your return from your trip and submit a Feedback Form for the hotel(s) you stayed at. Your hotel's review will be shown at our guest book page and help other travelers before choosing a good hotel.

Where can I see the room details?

Room details are displayed when you click on [Photo / see more info] next to the room type selected.  

What is the check in and check out time of the hotel?

Check-in time is normally from 14.00 hours. Check-out time is normally before 12.00 hours.
Early check-in and late check-out are subject to room availability, cannot be guaranteed and are usually not free of charge.  

Can the hotel store my luggage before check in or after check out?

Most hotels provide a luggage storing service both before check-in and after check-out either with or without a charge.
Please check with the hotel receptionist upon arrival for more information regarding this procedure.  

Where can I find the hotel contact number and address?

The hotel address will be shown on the hotel information page on our website. After the booking is confirmed, the hotel address and telephone number will be displayed on the hotel voucher. The address will also be shown in the hotels local language.

How do I find out if a hotel has a certain facility or amenity?

When making a search you can select from our listed choices in the facilities section to help you with your search. Hotels will also provide information in the "Hotel's facility" section on the hotel page displayed on the website.

Does the hotel charge for parking, gym, and sauna etc.?

Some hotels charge for these facilities while other hotels may give them as complimentary for their guests. This is subject to individual hotel policy.
For more details, please contact us.

Does the hotel allow pets?

When making a search you can choose 'Pets Allowed' in the facilities section to help you with your search. Hotels will also provide this information in the "Hotel Policy" section on the hotel page displayed on the website.

Be social:

About TUN Travel
Customer Support 24/7