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ImageContact us ImageFrequently Asked Questions
  • 1 Change your dates, cancel or check your booking status.
  • 2 Add a special request or change your details.
  • 3 Request copy of hotel voucher / invoice.

It's easy and completed in a matter of minutes in My Bookings

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Is breakfast included in the room rate?

If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room at this rate.
Breakfast availability is determined by the hotel. If you would like to inquire as to whether breakfast is available, we recommend that you contact the hotel upon check in.

Can I add breakfast to my room rate?

Yes, but there is usually an extra charge associated with this request. If breakfast is not included during the booking process you would need to contact us. It is up to the hotel to determine if the displayed rate includes breakfast. 

I don’t want breakfast, can I remove this charge?

For all room rates that are inclusive of breakfast, there will be no reduction in the rates should breakfast not be consumed.
But some hotels can remove this charge for you, so please contact us for more details.

Is breakfast included for my children?

In those cases where breakfast is included in the room price, breakfast is not included for children when sharing a room with their parents without an extra bed. In such cases the hotel will charge for the child's breakfast.
The breakfast is usually included in the extra bed rate.

What kind of breakfast does the hotel provide?

The type of breakfast offered depends on each individual hotel. Some hotels offer buffet, some ofer American breakfast.

Can I choose all inclusive, full board, half board or additional meals?

Yes. Please type your request in Special request box on booking form or you can contact us before booking to verify

Can I cancel the New Year or Christmas Gala dinner?

It is a common practice by hotels in Asia to include a Gala Dinner during the Christmas season as well as Western and Chinese New Years celebrations. These dinners are compulsory in your period stay and cannot be cancelled.

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