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ImageContact us ImageFrequently Asked Questions
  • 1 Change your dates, cancel or check your booking status.
  • 2 Add a special request or change your details.
  • 3 Request copy of hotel voucher / invoice.

It's easy and completed in a matter of minutes in My Bookings

Category
How can I cancel my booking?

Just by clicking on the links provided in your Confirmation email, you will be able to cancel your booking.

You can also cancel your booking by logging on to 'My bookings' via the website or contact directly with us by phone or email

If I need to cancel my booking will I pay a cancellation fee?

No, if you you cancel your booking in time due to the hotel policy & conditions, you will be refunded 100%.
The details & conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, promotion, etc.

When searching for the room rate, the booking conditions will be left of the room rate. It will also be stated in the confirmation email we send you. If you cancel your booking via "My booking" the cancellation policy will be shown again upon cancellation.
 

Where can I find the cancellation policy?

When searching for the room rate, booking conditions will be left of the room rate. To check further, you can also move your mouse over the conditions. It will also be stated in the confirmation email we send you. If you cancel your booking via "my booking" the cancellation policy will be shown again upon cancellation.

Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

I want to change my booking dates, how do I do this?

Just by clicking on the link "Change my date" provided in your confirmation email, you will be able to request to amend your booking.
You can also amend your booking by logging on to 'My Bookings' via the website or you can contact us directly per phone or email.

Note: please be advised that the amendment policy will be the same with cancellation policy so please check and contact us immediately if you want to amend. 

How do I know that my booking has been cancelled?

Once you have cancelled your booking, you should receive an email confirming of the cancellation. Please check your inbox and spam/junk mail folders if you donot receive the email.

What is the additional charge and how do I find it?

The additional charges are the add-on service you want to order extra (e.g extra bed, pick-up service....).
All additional charges will be displayed in the booking form and in your receipt.

You can also find this information by logging on to 'My Bookings' via the website.

When is my amendment request confirmed?

All successful amendments will be confirmed instantly. Should the amendment not be possible you will be prompted to contact TUN Travel Customer Service.

Why is there an amendment charge?

Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged. If the rate reduces, a refund will be issued subject to the cancellation/amendment policy.

If I want to extend my stay, what should I do?

Option 1: create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days. 

Option 2: contact and book directly with us by phone or email so you will eligible to stay at the hotel with saving cost. You can also book the room with hotel directly, but we are not ensure the low rate for you.

How do I calculate the correct cancellation date?

Cancellation due dates are based upon normal local check in time.

When will I get my refund?

Refunds, if applicable, will immediately be submitted to our bank. From the submission/refund date banks generally take up to 5 business days to process the refund payment and transfer the funds into a customers account. Please note that refunds will be made in the form of a credit to your card account or your bank. The refund should be converted to your local currency.

Why has a full period charge been applied?

This is based on the hotel cancellation policy. Full period charge often applies for bookings under promotion or high season. The policy can be different from one booking to another. When you submit the booking, please check the Booking Conditions underneath the room type.

Can I add rooms to my hotel booking?

Please submit a new booking for additional rooms. To avoid a duplicate booking status please ensure that the names are the actual names of the guests checking in. A duplicate booking will occur when the lead guest name, the email address and the dates of stay match or overlap.

How can I change hotel?

To change hotels you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the hotel cancellation policy. Any new booking is subject to availability. The original booking needs to be cancelled first to prevent the system stopping your request as a 'duplicate'.

Can I cancel or change a Hot Deal or Non Refundable booking?

It is not possible to change the dates of stay for ‘Hot Deals’ and ‘Non-Refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.

What happens to my hotel/tour/ticket booking if my flight is delayed?

Please inform us and the hotel immediately as any additional or no charge or no-refundable will only depend on the hotel/airline/train company policy. We try our best to offer you the similar ground services.

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