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CUSTOMERS' TESTIMONIALS

Thank you for your choice to use our services and staying at our hotels!

The motto of our company is to provide a satisfactory service to all of our guests. In order to achieve this aim we need to know your opinion on it. A praise would be a motivation for us to continue our services. And any critic would naturally be a reason for  us to improve our services according to the requirements and desires of our guests. 

 

Please tell ANYBODY what you like about us!
Please tell US what you dislike!

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thank you for your service

great service but not happy with starrs hotel i booked a superior room but they gave me a standard room on the top floor up about 6 flights of stairs then gave me $2.00 refund an insult i left it for the cleaner.

Fred Dineley   |   Australia
freddineley@yahoo.com

Thank you for making my stay in Ho Chi Minh safe and fun.

The Spring House Hotel staff was friendly and helpful. They helped me with tours and taxis. Also, the receptionist explained the money to me. I would have been cheated many times if it weren't for her. The motorbike taxi and car taxi were friendly and honest. The room was clean, quiet and I really appreciated the cable T.V. and stocked refrigerator. I would definitely stay at the hotel again.

Suzanne Bush   |   United States
bushthomassuzanne@hotmail.com

Thank you for arranging the tour

To a larger extent the tour was very good and enjoyable. The tour guide at sapa was excellent. However, we experienced two problems on the tour.
1. The bed sheets in the hotel were very dirty and had not been cleaned since the last use. Stains and body hair was evident in the beds.
2. The return date for the train trip back to Hanoi was incorrect and we were requested to pay an additional charge to correct the error. Although our guide did eventually assist in negotiating a correction without additional cost.
Most of the people we encounted were very helpful and the trip overall was very enjoyable.

Wayne & Pauline Preston   |   Australia
waynepreston1@optusnet.com.au

Thank you for arranging

Thank you for arranging our hotel, flight booking and airport transfer. All went smoothly. The only issue was the flight time we requested did not eventuate. My only comment is that it would have been good to know this prior to our arrival in Saigon.
Never the less I would have no hesitation in using your services again.

Mr. David Gould   |   Australia
alicedj@optusnet.com.au

You have been very helpful

You have been very helpful and your website is excellent – we were only going to book 1 hotel with you but you were very helpful so we wanted to give you everything.
I have also recommended you to all my family and friends – my father and mother are coming to Vietnam in July and they will also be booking with you. I have given my father your details so you will hear from him soon.
Thanks again and please pass this email to your management as I am extremely happy with your support, your service and your assistance.

Mr. Andrew Galloway   |   Australia
http://www.sccs.com.au

Keep up the good job!

You were quick in response. Your webpage contained accurate information on prices and descriptions of the hotel rooms. I really appreciated your quick responses. We got rooms booked within 10-15 minutes by phone. I do however think that your transfer services are overpriced as compared to comparable alternatives.
Travelling with a party of 8 adults and 1 child

Mr. Tran Phan Kiet   |   Sweden
Kiet.Tran@ki.se

Thanks

Thanks for the kind and excellent service provided by your travel agent…Will definitely be in touch next time around if we are going to Vietnam again.

Jasin Halim   |   Indonesia
jhalim@inova.net.id

Thank you for your assistance

I used your service to book 2 hotels - the Win Hotel in Hanoi and the Thanh Noi Hotel in Hue. I was very happy with both and will stay again in both when next I return to Vietnam.

Patricia Healy   |   Australia
PaHealy@groupwise.swin.edu.au

Good job

the Vietnam trip was excellent. The Liberty 2 Hotel was also very good. It's location is ideal for the international traveller - it seems to be in the centre of the city and the closeness of the Ben Thanh markets is very convenient. We found the staff to be most helpful and courteous. Free internet use was a bonus. While we only booked 2 nights through your agency, we liked the Liberty 2 so we extended our stay to a total of 7 additional nights in two blocks.

Your website is very good with detailed maps that can be printed - these are important. The taxi from the airport got lost so we had to show him the map!!
With regard to the tours and other bookings we found that it is far less expensive to book when in Saigon that from Australia. I know you have to make commissions, but the tours offered seem to be far more expensive than those offered, for example, at the Sinh Cafe.

Can I suggest that you contact the Thien An Hotel in Da Lat. We stayed there and it was absolutely top class. Excellent, attentive service, a comfortable, spacious room, a HUGE daily breakfast, free internet, free bicycles and for four nights it cost only 1.3 million dong. Best wishes to you and your company. I hope to return to Vietnam soon.

Brian Lamprell   |   Australia
brian@lamprell.com.au

thanks

I would like to thank your company for an excellent job.
Myself and my friends really enjoyed our trip to Vietnam and that includes your service, it was really very good.
Hope to deal with you again sometime in the future.

Mr. John Critchley   |   Australia
critchley@digisurf.net.au

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